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Junior Technical Support Analyst

Location: London, England, United Kingdom

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This position is no longer posted.

Requisition Number: 787

External Description:

About us:

Genius Sports Group is the parent company of our business overseeing 4 divisions. A truly global operation employing over 1,500 staff and spanning several continents, we serve a wide variety of sectors. From immersive statistical content to live betting and sports marketing services, our technology powers ground-breaking fan experiences that deliver value to all stakeholders across sports, media and gaming.

The role:

As the Junior Technical Services Analyst you will be able to effectively troubleshoot, analyse, prioritise and resolve issues related to hardware and software in a timely and efficient manner. You would be the first point of contact for issues with end-user devices, IT related hardware in the office and our workplace applications. Most importantly though, you will have strong customer service and communication skills (both verbal and written) along with a strong work ethic.

What we offer:

  • Exciting work in a unique industry: great opportunity for self-development in the sports industry
  • IT Training Scheme & constant training opportunities
  • Opportunity to work on different projects
  • A fun, relaxed and stimulating modern working environment
  • Supportive, friendly, multinational, passionate team
  • Career opportunity in an international company
  • Social benefits & health/medical insurance
  • Good work - life balance
  • Regular team building and social company events

Your personal characteristics:

  • Strong client-facing and communication skills (both written and verbal)
  • Strong problem-solving skills
  • An energetic, supportive and collaborative team player

What you will do:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via a ticketing system, phone, email, and chat
  • Help automate processes for the above
  • Administer user accounts
  • Perform software application installations and upgrades including patch management on Windows 10 and Windows Server machines
  • Provide general Network and Printer troubleshooting
  • Manage and track assets
  • Set up new hire hardware, phones and software
  • Procure IT related hardware for new hires and the local office
  • Application support of Microsoft Office 365 products and other workplace products
  • Assist remote users from around the globe
  • Install and support hardware for the Genius Sports Group offices

What do you ideally need to know:

  • MS Office 365
  • MS Active Directory
  • Windows 10
  • Windows Server
  • WorkPlace Applications (Webex, GoToMeeting, Skype, Zoom, ect.)
  • Ticketing systems
  • Networking essentials
  • Hardware – installation, upgrade, cabling, support

 

Company Profile:

About Us

Genius Sports is a global leader in digital sports content, technology and integrity services. Our technology is used in over 150 countries worldwide, empowering sports to capture, manage and distribute their live data and video, driving their digital transformation and enhancing their relationships with fans.

Headquartered in London, we are the trusted partner to over 500 sports organisations globally, including many of the world’s largest leagues and federations such as the NBA, Premier League, FIBA, NCAA and PGA TOUR.

Genius Sports is more than a technology provider. We build long-term partnerships with sports at all levels, helping them to control and maximise the value of their content while providing technical expertise and round-the-clock support.

London, Greater London GB

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