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Product Services Support Operator

Location: Medellín, Antioquia, Colombia

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Requisition Number: 709

External Description:

WHO WE ARE

Headquartered in London and with a presence in more than 16 locations worldwide. Genius Sports is recognized as one of the fastest growing sports technology companies in the world. We are a global leader in providing innovative and data-driven solutions to sports, media and regulated betting markets.
Life at Genius Sports is never dull. As a company at the cutting-edge of sports technology, we offer a stimulating, collaborative and fun working environment. We also recognize that career development for our talented employees is core to our success and support their careers with the best training and guidance possible.

PRODUCT SERVICES SUPPORT OPERATOR

Is to provide immediate assistance to different internal teams via email and instant messenger. Daily task will be to map bookmaker feeds to Genius Sports data, ensure necessary sporting fixtures and aliases are correctly set up in our databases. Perform other daily tasks that ensures extensive product offering to our clients in a timely manner. Regularly monitoring the bookmaker feeds mappings, investigating customer reports and providing assistance and feedback to any problem that arise.

MAIN RESPONSIBILITIES:

• Communicating with relevant teams, solving problems.
• Solving and prioritizing problems inside the company and the parent company.
• Helping Support Operators and other internal teams with their work, solving problems, forwarding the information to the Development Team when necessary.
• Actively monitoring specified systems within the company using provided tools.
• Create and maintain a knowledge base for known issues and solutions

REQUIRED SKILLS AND COMPETENCES:

• Communication skills
• English skills
• Computer skills
• Problem solving skills
• Multitasking
• Accuracy and pressure handling
• Other skills: independently working, initiative, organizing capacity, flexibility
• Understanding of all required products and sports

 

Company Profile:

About Us

Genius Sports is a global leader in digital sports content, technology and integrity services. Our technology is used in over 150 countries worldwide, empowering sports to capture, manage and distribute their live data and video, driving their digital transformation and enhancing their relationships with fans.

Headquartered in London, we are the trusted partner to over 500 sports organisations globally, including many of the world’s largest leagues and federations such as the NBA, Premier League, FIBA, NCAA and PGA TOUR.

Genius Sports is more than a technology provider. We build long-term partnerships with sports at all levels, helping them to control and maximise the value of their content while providing technical expertise and round-the-clock support.

Medellin, Antioquia CO

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