1st Line Support Operator
Location: Tallinn, Harjumaa, Estonia
Requisition Number: 131
As a First Line Support Operator, you will provide immediate assistance to our clients via email, instant messenger and phone. The majority of these queries are resolved immediately with the remainder being triaged with all relevant information onto Second Line Support so every case can be resolved within agreed time frames.
Additionally you will continuously update the clients on the current status of their cases progress, notify Second line of all priority issues and highlight lower level cases where progress seems to have stalled. The 1st line support team is active 24/7 and works in shifts. Availability to cover for night shift might be required.
• Good knowledge and experience with Microsoft office, especially outlook and excel
• Good communication skills
• Very good written and spoken English
• Knowledge about different sports
• Client service experience
• Interesting and developing work
• Good work environment with friendly colleagues
• Training during settling in period
• Competitive salary
Genius Sports is a global leader in sports data technology, distribution and commercialization services. We provide innovative and data-driven solutions to sports leagues and federations.
Headquartered in London and across over 16 locations worldwide, Genius Sports is recognized as one of the fastest growing sports technology companies in the world. Founded on integrity, Genius Sports has become the trusted technology partner of hundreds of sporting bodies, including the world’s largest international federations and professional leagues such as FIBA and the English Premier League.
Taking a true partnership approach to working with sport, we distribute official data for organizations such as La Liga, the ATP and WTA. Genius Sports' commitment to sport goes beyond delivering profitable and technical solutions for our partners. We understand that the protection, integrity and successful commercialization of sports data is fundamental to the continued success of the industry. Its future requires those who run sports and those who utilize the data to work closely together, therefore ensuring sport is protected and opportunities are maximized.
Tallinn, Harjumaa EE